G Rajendran, 72, founder of GRT Jewellers started his career as a gold appraiser in a bank. His mother encouraged him to start a small gold retail store using the knowledge he had gained advising people on gold loans. From a showroom which measured less than 500 sq.ft. in 1964, GRT is today a household name in the jewellery business.
Their mantra: Service to customer, more value for money in terms of quality, and designs are what are important.
http://www.thehindu.com/todays-paper/tp-features/tp-metroplus/men-with-the-golden-touch/article5979766.ece
P. Rajagopal, 66, is the man behind the Saravan Bhavan chain of vegetarian restaurants. According to his competitor, restaurateur Manoharan who runs the Murugan Idli chain, Rajagopal 'brought prestige to the vegetarian business.'
His mantra: Serve the best - tasty and cheap food, freshly made every day.
With his profits turning, he didn't forget his workers. He expanded their benefits: free health care, housing stipends, a marriage fund for their daughters. The company looks after them well, and so they too give of their best to their Annachi, elder brother; they give him their unswerving loyalty.
http://mobile.nytimes.com/2014/05/11/magazine/masala-dosa-to-die-for.html?utm_source=pocket&utm_medium=email&utm_campaign=pockethits&_r=0&referrer=
